CCIE COLLAB V.2.0

1.1 Cisco UC Deployment Models

1.2 User management

1.3 IP routing in Cisco Collaboration Solutions

1.4 Virtualization in Cisco Collaboration Solutions

• 1.4.a UCS
• 1.4.b VMware
• 1.4.c Answer files

1.5 Wireless in Cisco Collaboration Solutions

1.6 Network services

• 1.6.a DNS
• 1.6.b DHCP
• 1.6.c TFTP
• 1.6.d NTP
• 1.6.e CDP/LLDP

1.7 PoE

1.8 Voice and data VLAN

1.9 IP multicast

1.10 IPv6

2.1 SCCP

• 2.1.a Call flows
• 2.1.b Call states
• 2.1.c Endpoint types

2.2 MGCP

• 2.2.a Call flows
• 2.2.b Call states
• 2.2.c Endpoint types

2.3 SIP

• 2.3.a Call flows
• 2.3.b Call states
• 2.3.c SDP
• 2.3.d BFCP

2.4 H.323 and RAS

• 2.4.a Call flows
• 2.4.b Call states
• 2.4.c Gatekeeper
• 2.4.d H.239

2.5 Voice and video CODECs

• 2.5.a H.264
• 2.5.b ILBC
• 2.5.c ISAC
• 2.5.d LATM
• 2.5.e G.722
• 2.5.f Wide band

2.6 RTP, RTCP, and SRTP

3.1 Device registration and redundancy

3.2 Device settings

3.3 Codec selection

3.4 Call features

• 3.4.a Call park
• 3.4.b Call pickup
• 3.4.c BLF speed dials
• 3.4.d Native call queuing
• 3.4.e Call hunting
• 3.4.f Meet-Me

3.5 Dial plan

• 3.5.a Globalized call routing
• 3.5.b Local route group
• 3.5.c Time-of-day routing
• 3.5.d Application dial rules
• 3.5.e Digit manipulations

3.6 Media resources

• 3.6.a TRP
• 3.6.b MOH
• 3.6.c CFB
• 3.6.d Transcoder and MTP
• 3.6.e Annunciator
• 3.6.f MRG and MRGL

3.7 CUCM mobility

• 3.7.a EM/EMCC
• 3.7.b Device Mobility
• 3.7.c Mobile Connect
• 3.7.d MVA

3.8 CUCM serviceability and OS administration

• 3.8.a Database replication
• 3.8.b CDR
• 3.8.c Service activation
• 3.8.d CMR

3.9 CUCM disaster recovery

3.10 ILS/URI dialing

• 3.10.a Directory URI
• 3.10.b ISL topology
• 3.10.c Blended addressing

3.11 Call Admission Control

• 3.11.a CAC/ELCAC
• 3.11.b RSVP
• 3.11.c SIP preconditions

3.12 SIP and H.323 trunks

• 3.12.a SIP trunks
• 3.12.b H.323 trunks
• 3.12.c Number presentation and manipulation

3.13 SAF and CCD

3.14 Call recording and silent monitoring

4.1 CUCME

• 4.1.a SCCP phones registration
• 4.1.b SIP phones Registration
• 4.1.c SNR

4.2 SRST

• 4.2.a CME-as-SRST
• 4.2.b MGCP fallback
• 4.2.c MMOH in SRST

4.3 CUE

• 4.3.a AA
• 4.3.b Scripting
• 4.3.c Voiceview
• 4.3.d Web inbox
• 4.3.e MWI
• 4.3.f VPIM

4.4 Cisco IOS-based call queuing

• 4.4.a B-ACD
• 4.4.b Voice hunt groups
• 4.4.c Call blast

4.5 Cisco IOS media resources

• 4.5.a Conferencing
• 4.5.b Transcoding
• 4.5.c DSP management

4.6 CUBE

• 4.6.a Mid-call signaling
• 4.6.b SIP profiles
• 4.6.c Early and delayed offer
• 4.6.d DTMF interworking
• 4.6.e Box-to-box failover and redundancy

4.7 Fax and modem protocols

4.8 Analog telephony signalling

• 4.8.a Analog telephony signalling theories [FXS/FXO]
• 4.8.b Caller ID
• 4.8.c Line voltage detection
• 4.8.d THL sweep
• 4.8.e FXO disconnect
• 4.8.f Echo

4.9 Digital telephony signalling

• 4.9.a Digital telephony signalling theories [T1/E1, BRI/PRI/CAS]
• 4.9.b Q.921 and Q.931
• 4.9.c QSIG
• 4.9.d Caller ID
• 4.9.e R2
• 4.9.f NFAS

4.10 Cisco IOS dial plan

• 4.10.a Translation profile
• 4.10.b Dial-peer matching logics
• 4.10.c Test commands

4.11 SAF/CCD

4.12 IOS CAC

4.13 IOS accounting

5.1 QoS: link efficiency

• 5.1.a LFI
• 5.1.b MMLPPP
• 5.1.c FRF.12
• 5.1.d cRTP
• 5.1.e VAD

5.2 QoS: classification and marking

• 5.2.a Voice versus video classification
• 5.2.b Soft clients versus hard clients
• 5.2.c Trust boundaries

5.3 QoS: congestion management

• 5.3.a Layer 2 priorities
• 5.3.b Low latency queue
• 5.3.c Traffic policing and shaping

5.4 QoS: medianet

5.5 QoS: wireless QoS

5.6 Security: mixed mode cluster

5.7 Security: secured phone connectivity

• 5.7.a VPN phones
• 5.7.b Phone proxy
• 5.7.c TLS proxy
• 5.7.d IEEE 802.1x

5.8 Security: default security features

5.9 Security: firewall traversal

5.10 Security: toll fraud

6.1 CUCM and CUCME integration

6.2 Single inbox

6.3 MWI

6.4 Call handlers

6.5 CUC dial plan

6.6 Directory handlers

6.7 CUC features

• 6.7.a High availability
• 6.7.b Visual voicemail
• 6.7.c Voicemail for Jabber

6.8 Voicemail networking

7.1 UCCX CTI Integration

7.2 ICD functions

7.3 UCCX scripting components

8.1 Cisco Unified IM Presence Components

8.2 CUCM integration

8.3 Cisco Jabber

8.4 Federation

8.5 Presence Cloud Solutions

8.6 Group chat and compliance

9.1 Cloud

• 9.1.a Compare and contrast Cloud deployment models
  • 9.1.a [i] Infrastructure, platform, and software services [XaaS]
  • 9.1.a [ii] Performance and reliability
  • 9.1.a [iii] Security and privacy
  • 9.1.a [iv] Scalability and interoperability
• 9.1.b Describe Cloud implementations and operations
  • 9.1.b [i] Automation and orchestration
  • 9.1.b [ii] Workload mobility
  • 9.1.b [iii] Troubleshooting and management
  • 9.1.b [iv] OpenStack components

9.2 Network programmability [SDN]

• 9.2.a Describe functional elements of network programmability [SDN] and how they interact
  • 9.2.a [i] Controllers
  • 9.2.a [ii] APIs
  • 9.2.a [iii] Scripting
  • 9.2.a [iv] Agents
  • 9.2.a [v] Northbound vs. Southbound protocols
• 9.2.b Describe aspects of virtualization and automation in network environments
  • 9.2.b [i] DevOps methodologies, tools and workflows
  • 9.2.b [ii] Network/application function virtualization [NFV, AFV]
  • 9.2.b [iii] Service function chaining
  • 9.2.b [iv] Performance, availability, and scaling considerations

9.3 Internet of Things

• 9.3.a Describe architectural framework and deployment considerations for Internet of Things [IoT]
  • 9.3.a [i] Performance, reliability and scalability
  • 9.3.a [ii] Mobility
  • 9.3.a [iii] Security and privacy
  • 9.3.a [iv] Standards and compliance
  • 9.3.a [v] Migration
  • 9.3.a [vi] Environmental impacts on the network

1.1 Network services

• 1.1.a DNS
• 1.1.b DHCP
• 1.1.c TFTP
• 1.1.d NTP
• 1.1.e CDP/LLDP

1.2 Voice and data VLAN

1.3 IP routing in Cisco Collaboration Solutions

1.4 IP multicast

2.1 CUCM SCCP endpoints

2.2 CUCM MGCP gateways

2.3 CUCM SIP endpoints and trunks

2.4 CUCM H.323 gateways and trunks

2.5 Voice and video codecs

2.6 RTP and RTCP

2.7 Device registration and redundancy

2.8 Codec selection

2.9 CUCM call features

• 2.9.a Call park
• 2.9.b Call pickup
• 2.9.c BLF speed dials
• 2.9.d Native call queuing
• 2.9.e Call hunting
• 2.9.f Meet-Me

2.10 CUCM dial plan

• 2.10.a Globalized call routing
• 2.10.b Local route group
• 2.10.c Time-of-day routing
• 2.10.d Application dial rules
• 2.10.e Digit manipulations and presentations

2.11 CUCM media resources

• 2.11.a TRP
• 2.11.b MOH
• 2.11.c CFB
• 2.11.d Transcoder/MTP
• 2.11.e Annunciator
• 2.11.f MRG/MRGL

2.12 CUCM mobility

• 2.12.a EM/EMCC
• 2.12.b Device Mobility
• 2.12.c Mobile Connect

2.13 CUCM serviceability and OS administration

• 2.13.a Service activation
• 2.13.b Database replication
• 2.13.c CDR
• 2.13.d CMR

2.14 ILS/URI dialing

• 2.14.a Directory URI
• 2.14.b ISL topology
• 2.14.c Blended addressing

2.15 Call Admission Control

• 2.15.a CAC/ELCAC
• 2.15.b RSVP
• 2.15.c SIP preconditions

2.16 SAF and CCD

3.1 CUCME phone registration and features

• 3.1.a SCCP phones
• 3.1.b SIP phones

3.2 SRST phone registration and features

• 3.2.a CME-as-SRST
• 3.2.b MGCP fallback

3.3 CUE

• 3.3.a AA
• 3.3.b Scripting
• 3.3.c Voiceview
• 3.3.d Web inbox
• 3.3.e MWI
• 3.3.f VPIM

3.4 Cisco IOS-based call queuing

3.5 Cisco IOS media resources

• 3.5.a Conferencing
• 3.5.b Transcoding
• 3.5.c DSP management
• 3.5.d MOH

3.6 CUBE

• 3.6.a Midcall signaling
• 3.6.b SIP profiles
• 3.6.c Early/delayed offer
• 3.6.d DTMF interworking

3.7 Digital voice signaling (T1/E1 PRI)

• 3.7.a Q.921 and Q.931
• 3.7.b Caller ID

3.8 Cisco IOS dial plan

3.9 SAF and CCD

3.10 IOS CAC

4.1 QoS: link efficiency

• 4.1.a LFI
• 4.1.b MLPPP
• 4.1.c FRF.12
• 4.1.d cRTP
• 4.1.e VAD

4.2 QoS: classification and marking

• 4.2.a Voice traffic
• 4.2.b Video traffic

4.3 QoS: congestion management

• 4.3.a Layer 2 priorities
• 4.3.b Low latency queue
• 4.3.c Traffic policing and shaping

4.4 Security: default security features

4.5 Security: toll fraud

5.1 CUCM integration

5.2 CUCME integration

5.3 Single inbox

5.4 MWI

5.5 Call handlers

5.6 CUC dial plan

5.7 Directory handlers

5.8 CUC features

5.9 Voicemail networking

6.1 UCCX CTI integration

6.2 UCCX ICD functions

6.3 UCCX scripts customization

7.1 CUCM integration

7.2 Cisco Jabber for Windows